Archive for January, 2018

 

Should Leaders be Held to a Higher Ethical Standard?

Posted on: January 15th, 2018 by Hayim Herring

If individuals lead entities in the for-profit, nonprofit or governmental sectors, should they be held to a higher standard of ethical accountability? This perennial question is worth examining,  especially when they lead powerful or influential entities that can have a direct positive or negative impact on our lives. For me, the answer is a clear, “Yes!” and there are others who have studied dimensions of leadership in some of these sectors who agree.

 

Jim Collins, a highly-respected leadership expert, implies that great leaders have an ethical compass. He explains in his book, Good to Great that a common trait of the rare individual who achieves “Level V Leadership,” is the executive who blends personal humility with extreme professional focus on achieving a corporate vision. A Level V leader shares credit with others, accepts blame and responsibility for mistakes and surrounds himself or herself with people who are equally committed to making whatever they do better. But in that quest, they never lose sight of humility, which is another way of saying that their pursuit of excellence embraces the demand to treat team members with dignity.

 

 

Another leadership framework is “the triple bottom line” (TBL). The TBL, developed by business consultant Andrew W. Savitz, measures three dimensions of performance: people, planet and profits. In other words, unlike traditional reporting frameworks which focus only on profits and shareholder value, the TBL “captures the essence of sustainability by measuring the impact of an organization’s activities on the world… Including both its profitability and shareholder values and its social, human and environmental capital” (Savitz, The Triple Bottom Line). While there is disagreement on how to calculate the TBL, it clearly includes ethical dimensions, because it strives to account for the impact on the environment and on improving people’s lives through measures like job growth, personal income and the cost of underemployment in creating sustainable companies.

 

Leaders in government should also be expected to be ethical individuals. Yes, they must make complex choices in which moral values are sometimes in conflict with one another. For example, taking military action, which will cause the loss of life, but preserves the freedoms that we enjoy, or creating jobs that lift people out of poverty while also considering the potential impact of environmental destruction, can make the needle on one’s inner ethical compass spin around opposite poles. But, but having an ethical compass is a minimal requirement that we have the right to expect from officials whom we elect.

 

Whether in government, the for-profit and nonprofit sectors, and in the spiritual realm, leaders have flaws. They also have and need egos–that is what enables them to pursue greatness. But whether their egos are directed to their own aggrandizement or to grand ideas that benefit others is what distinguishes an unethical leader from an ethical leader. And amoral leaders, those who do not take ethical considerations into account, ultimately become immoral leaders because the benchmark of their success is concluding a deal at any and all costs.

 

Over the past couple of decades, we’ve seen some mutual convergence of ideas around leadership in the for-profit and nonprofit communities. One of those ideas is that morality matters both in the for-profit and nonprofit sectors. For-profit leaders are being held to a higher standard-just look at what is happening with startups like Uber, or established corporations like Wells Fargo, that are now under fire for highly unethical business practices. And it’s no accident that Facebook and other global social media giants and Apple, a company that dominates the smartphone and tablet industry, are facing criticism about their passive, hands-off approach to how people use their products.

 

Religious leaders rightfully come under fire for cloaking themselves with a mantle of morality while engaging in sexual and financial predatory practices. Simply because a person is a religious leader is no longer a guarantee that he or she possesses a moral compass. We feel a special outrage when individuals who are supposed to embody the highest ethical dimensions of human behavior fail themselves and hurt others.

 

And for those who are familiar with the Bible, Moses, one of the great spiritual leaders of all times, learns that there are no privileged moral dispensations—without exception. (Memo to religious leaders: don’t forget daily Bible study, preferably with someone who has internalized relevant ethical teachings.) Despite his bravery in challenging the status quo by confronting Pharaoh, an act that continues to inspire moral leadership today, and Moses’s 40 years of leadership in harsh desert conditions with a generation of unruly people, he is punished for disparagingly referring to them as a group of “rebels” (Numbers 20:10).

 

That punishment seems unduly harsh. Perhaps even more severe, his brother, Aaron, who at that moment is only standing silently by his side, is also disqualified as a leader. Though considered exceptionally humble, Moses’s singularly arrogant rebuke invalidates his leadership and it his successor, Joshua, who will lead the people into the promised land. Here is an exceptionally high standard of morality at work: great leaders cannot ridicule their communities. They may demonstrate contrition and make restitution where possible, but because they are expected to embody high ideals, once they behave unethically in such a public manner, their actions communicate that ethics don’t matter, a message that can potentially normalize unethical behavior throughout a community.

 

When you build yourself up by putting others down, you’ve lost your ability to lead. When you remain silent in the face of leaders who disparage others, you also forfeit the right to lead. And don’t give up in thinking that’s an impossible standard to which to hold leaders in any sector. Perfection from leaders? No– that’s an impossible standard. But we can and should expect them to struggle to be moral, compassionate and respectful of every person. Argue robustly over principles and beliefs, engage in debate about what is most beneficial to community and country, but set a tone that attacks the merits of ideas, and not the quality of the people who espouse different points of view.

 

 

De-Faced and Degraded: Hey Facebook, Are You Listening?

Posted on: January 3rd, 2018 by Hayim Herring

About a week ago, I was looking at some comments on a blog post that I had written. I noticed on my Facebook page that my “rating” had dropped from a 4.9 to a 4.4. Why did that happen?

As background, I want to share that I really hate this striving for ratings. Self-promotion violates a strong belief that I have about values of modesty and humility. For me, these aren’t only desirable attributes, but binding religious values. Humility doesn’t mean that I pretend to lack expertise or dismiss any that I have acquired that can be helpful to others. But it does mean being self-aware of the number of people who have helped me over a lifetime to develop my abilities, being grateful for having these people in my life and acknowledging my debt to them. And at this stage, it’s more satisfying to strive to help nurture the talents of those who are younger and collaborate with peers, then to put energy into striving for higher ratings. But I’m realistic and know that ratings can affect my reputation and limit potential future business opportunities, and this incident upset me.

 

 

So here’s what I think happened. Facebook allowed a not-so-thinly veiled anti-Semitic and anti-Muslim tirade related to my blog post to be mistakenly posted on my review page, and the reviewer gave me a rating of “1 star.“ That’s already two strikes against Facebook: first, allowing that rant to appear, and second, having it appear on my overall review page and not the blog post to which the reader had reacted. There may be a third strike: it also had a “fake” feel to it. The grammar, the awkwardness of style, the stilted language and the coded and explicit hateful language suggested that this was the work of a troll.

Facebook does not make it simple to contact them about such incidents, despite some recent improvements in providing feedback. And I made the mistake of not taking a screenshot of the individual’s name and his comments immediately. To Facebook‘s credit, they removed the comments very quickly after I contacted them. I’ve now written a total of three times to Facebook (that’s another story of how difficult it is to contact Facebook after a first effort) asking for an explanation of why they didn’t remove the rating if they saw fit to remove the comment.

Hey Facebook, are you listening?

I like to promote curiosity, exciting ideas, wisdom, collaboration, innovation -and yes, I don’t mind periodically sharing some of my accomplishments. When I write a blog or speak, I expect that people will differ with me, and I’m accustomed to some pretty harsh comments both from the political and religious right and left. If you’re going to be public about your ideas, personal attacks, as opposed to critiques of ideas, have become normative. But this particular issue has really lit a fire under me. And personal dislike about self-promotion aside, it’s wrong.

I’d like to know if you’ve had this experience before, either on Facebook or some other social media site, where you didn’t have the ability to fight back in an unfair fight. If you have some advice or have the experience to share in this kind of matter, please do so here. And thanks for listening to my struggle.