Introduction

Rabbi Jason Miller is flanked by Rabbi Hayim Herring and Lynn Schusterman at a STAR Foundation PEER program alumni reception in Phoenix.
Rabbi Jason Miller, my close colleague and friend, is also my social media strategist. Social media, digital content and community were a few topics that my co-author, Terri Elton and I wrote about in our recent book, Leading Congregations and Nonprofits in a Connected World: Platforms, People and Purpose so I was interested in his perspective. When we first started working together about 7 years ago, his title was “website designer.” In the interview that follows, you’ll learn more about the need to think far beyond websites and social media. I wanted to hear from him about the best ways for congregations and nonprofit organizations to pull together the various tools that exist (e-mail marketing, social media, gamification, internet advertising, blogging, etc.) to deepen and expand their impact.
Hayim Herring: Clearly, you’ve developed years of experience in website design and a deep understanding of social media. How do people consume information today differently than even five years ago?
Jason Miller: Most content that I consume is on a digital screen, but, a confession – I still enjoy reading the newspaper each morning because I am a tactile learner. Similarly, many people still use (and enjoy) traditional media, like hardcover books, magazines and newspapers for a variety of reasons. I’ve been building websites since 1995 and have been involved in social media marketing on a professional level since 2009. I’ve watched as both the web and social networks have moved from curiosity to commonplace. We don’t even think twice about seeing a toddler launching apps on an iPad or a senior citizen casually using FaceTime to video chat with her grandson a few time zones away. Increasingly, people are consuming content through the Internet on a much larger scale than only a few years ago.
Ask a typical Jewish man or woman if they belong to a synagogue and you’re likely to hear, “Yes, but we only attend on the High Holidays.” Nothing new there. We all know the twice-a-year Jews who only show up in the pews on Rosh Hashanah and Yom Kippur, just as we all know Christians who only appear in church on Christmas and Easter. However, something has changed as of late.